How our business is ‘Covid Secure’

We are open for business and we have put the following guidelines in place.

Please read below.

We have implemented the following principles that customers should read and follow to ensure we minimise the spread of Covid-19.

Symptoms

If you are showing any signs or symptoms of having COVID-19 including a fever, a new or continuous cough or a loss of sense of taste or smell, PLEASE DO NOT ENTER the shop.

Customer Limit

We are a small shop and need to limit the number of customers in the shop to two people at a time in order to maintain a safe social distance. If we do have too many customers please don’t be offended if we need to ask you to wait outside until we have enough space.

Wear a face covering

As per the Government rules, any customer entering the shop from Friday 24th July, must wear a face covering.

Touching products

We are very happy for you to browse, but please only touch items if you intend to purchase, or ask us to get them for you if you prefer.

Children

If you are with young children, please take responsibility to ensure they do not touch things unnecessarily either.

Contactless orders

We are happy to complete orders over the phone, via email or social media.

Cards over cash

Please use card payment where possible. The contactless limit has now increased to £45 to help with this.

Drive-by collections

We can complete your order and drop your purchases to your car outside if you would prefer not to come into the shop.

Staggered collection times

Where possible when you have a cake or balloon collection we will give you a collection time (around when is suitable for you) and we would ask that you follow this as closely as possible. Please be patient if you see another customer in the store, we will serve you as quickly as possible.

Ask for support

Where possible we will try our best to make your shopping experience with us as easy and stress-free as possible. Please let us know if there is anything additional we can do to help.

Staying safe

We are cleaning the shop often and disinfecting common areas, in particular the cash desk, handles and the card machine. We also have hand sanitizer gel in store for staff and customers.

We can confirm we have followed the “Five steps to safer working together” government advice:

Get in touch

By phone, text, WhatsApp, online chat or email; we are happy to take card payments over the phone or we can invoice you to pay by bank transfer.

To see more about our current delivery & collection options, see our delivery information page

Don’t know what we stock?

We have a huge range of balloons for all occasions including birthdays, anniversaries, get well, thank you, baby showers, and more.

Plus, we have a good range of cake decorating supplies including boards & boxes, tools, icing and colouring. We have lots of colours of cupcake and muffin cases for home baking.

We also have a selection of partyware, cards, gift wrap and gift bags.