Here are some of our most commonly asked questions for our cakes and services. If you’re looking for information about balloons – you’ll find that here, in our Balloon FAQs.
What flavour cake do you do?
For most of our celebration cakes, we use a tasty vanilla sponge with jam and buttercream, but we also have lots of other flavours to choose from.
Visit our Cake Flavours page to see our current range of delicious flavours.
Do you deliver?
We aim to offer a full service with your cake, so if you would like your cake delivered and set up at your event this can be arranged for a fee and subject to the date and availability. We can deliver across the West Midlands, including: Birmingham, Atherstone, Nuneaton, Sutton Coldfield and Lichfield.
Please contact us for delivery details.
You will appreciate that cakes are delicate and can easily be damaged, which is why we do not offer to post cakes or use courier services.
Alternatively, you can collect from our Tamworth cake and party shop.
Why don’t you have a standard price list?
All of our cakes are individually hand made to order, each with own individual finishing touch and customisation, which means we take care to price each order to your specifications.
How far in advance can I order?
Booking as far in advance as possible is always preferable to make sure we can fit your order in.
For designing and creating celebration cakes we would need around 2-3 weeks notice (but we have been known to turn cakes around quicker).
For cupcakes, we need about a weeks notice.
We can offer last minute cakes, from a basic design range, please call or visit it us if you need a last minute cake and we can advise you on the best solution.
For weddings, we would prefer you to secure your date at least 3 months in advance.
Please contact us to discuss your timings.
Do you cater for special dietary requirements?
We can cater for certain special dietary requirements (see more in our Flavours guide), but due to the strict legislation regarding allergens (December 2014 – requiring a separate bakery for allergen / gluten / dairy free produce) we are unable to offer a guarantee that our cakes can be made with a 100% Allergen / Gluten / Dairy free due to the risk of cross-contamination in the bakery, and therefore are not labelled as such.
We can, however, use soya butter and gluten-free flour etc. on request but as stated above this can never be guaranteed to be 100% risk-free.
If you have any specific questions regarding Allergen / Gluten / Dairy free please contact us to discuss your requirements.
How do I pay for my cake / Do I have to pay upfront?
For wedding cakes, we ask for a £100 deposit to secure your date, with the final balance being paid six weeks prior to the wedding day.
For celebration cakes, we ask for 100% payment upfront on the day you order.
We accept, cash, card or bank transfer and we can take payment over the phone (01827 281069).
(Please note we do not accept cheques or American Express cards)
What if something goes wrong?
We hope that every Quality Cake Company order is fulfilled to your satisfaction. However, if there is something wrong, please get in touch as soon as possible and we will aim to fix it within reason and subject to capacity and the nature of the problem. Also, please refer to our Terms & Conditions for additional information.
If you have purchased an item from the shop in Tamworth (not a cake) and you are not fully satisfied, you can return the item, with proof of purchase and we will offer a full refund within 28 days ,so long as the item is undamaged, has not been used and you can provide your proof of purchase. (Excludes Boards & Boxes and Personalised items)
What if I change my mind?
If you change your mind or something happens that you didn’t expect, then the below charges will apply:
For occasion cakes and cupcakes we require two weeks’ notice to guarantee a full refund. Any less than this, the total cost will be retained.
For wedding cakes and wedding cupcakes, we require six weeks’ notice to guarantee a full refund of your deposit and balance paid to date. Less than six weeks the total of your deposit will be retained but any additional payments that have been made will be refunded
Once the cake leaves the shop...
Quality Cake Company ask that you check your cake in store and sign to confirm that the cake meets the specifications detailed on the order form. We always ensure that our cakes, together with the decorations, are secure and ready for transportation. Once a cake has been received, we cannot be responsible for any damages that may occur during transit or afterwards.
Please listen to the advice given by members of staff. Cakes are fragile and temperature sensitive. Drive like you have a fragile ornament in your car!
Cakes should be inspected on receipt to ensure you are happy with it’s condition, as you (or any third party taking delivery e.g. hotel/Wedding Planner etc.) shall be solely responsible for any damage to any products whic h occurs after delivery of your product and/or as a result of failure to follow any instructions we may give in respect of storage or set up or of further transportation/movement of the cake.
How long will my cake last?
All of our cakes are best eaten within 2-3 days from collection/delivery. (We are sure you will have eaten them long before this!).
We recommend you keep then in wrapped up in tin foil or place in an air tight container after cutting to keep them fresh.
Our cakes should be stored at room temperature away from direct sunlight. Sponge cakes are at their best when eaten within 2-3 days. Fruit cakes should stay fresh for much longer.
You can freeze our cakes however we cannot guarantee they will be of the same quality as they were when fresh.
What size cake do I need?
It can be difficult to judge the size of cake you need to order, but a good place to start is the number of guests at your party.
As a rough guide:
8″ round – 20 servings
Can I hire a stand?
All our celebration cakes come on a sturdy standard coloured foil cake board, which can be incorporated into your design.
For a more professional look we offer a cake stand hire service for large wedding or celebration cakes and / or cupcake towers. You can ask to see our selection of stands available in store.
The cost to hire a stand is £10 per week. We require a £30-50 fully refundable cash deposit for each stand hired, which will be refunded once the stand is returned to us undamaged within a week.
Any damages to the stand will be deducted from the deposit. In the event that damages are excessive, or a loss has occurred then the deposit will be retained.
Find out more about our cake tin & stand hire.
Where are you based? / Where can I park?
Our shop and bakery is based in Fazeley, Tamworth – see map below. There are a few parking bays directly in front of the shop. If you cannot find a space here, you may be able to find parking on the main high street or The Plough car park. Alternatively, you can call us and we can direct you to our rear entrance to pick up your cake or party supplies.
What designs can I choose from? / I’ve seen a picture online of a cake, can you make it?
As every cake we make is bespoke, we do not have a catalogue of designs for you to choose from, however, you can take inspiration from our previous designs (see our extensive Gallery) and together we can come up with something completely unique, either with your own imagination or we’re happy to advise.
We like to use our own designs, but we are happy to take inspiration from pictures you have seen of cakes elsewhere. If you email over an image, we would be happy to provide a quote for something similar.
What happened to Jackie’s Cake Kitchen?
After 30 years and thousands of amazing cakes, Jackie has decided to hang up her apron and retire. In June 2017, she sold Jackie’s Cake Kitchen to Quality Cake Company, managed by Angie and her team, who intend to do her proud for the next 30 years.
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