At Quality Cake Company, we pride ourselves on our range of balloons and the services we offer. We have created these FAQs to help you understand more about balloons and which ones to choose.
Balloon Terms & Conditions
Bookings (over £50) must be secured with a £5 non-refundable deposit at the time of booking to secure the event date. Full payment is due at least 2 weeks before the event date.
Balloon Guidance & Information
The noted dimensions of foil balloons are their size uninflated, as designated by manufacturers. A foil balloon with a noted size of 18 inches will be closer to 13 inches once inflated. This discrepancy is not as significant with larger foil balloons. For example, a 28-inch foil would typically be 24 inches at the widest point after inflation.
The dimensions of latex balloons are their inflated size. (For example, an 11-inch latex balloon has an 11-inch diameter at the widest point and is usually inflated within an inch of stated overall size to maximise balloon wall thickness).
Safety caution note
Please remember it is not safe for children to be left unattended with balloons.
Foil and latex balloons with/without ribbons/valves attached must NEVER be released outdoors. Foil balloons can cause damage to electricity lines if they come into contact with these.
Please help protect the environment: AT THE END OF THEIR USE, ALL BALLOONS MUST BE DEFLATED AND DISPOSED OF RESPONSIBLY & RESPECTFULLY WITH YOUR RECYCLING SERVICE.
Balloon Collection, Transportation, Storage and Delivery
Receiving your order
Once your balloon order has been handed over to you or your nominated recipient and/or venue, we are no longer responsible and the risk transfers to you.
Where balloons are provided in bags, they must be removed from the bags immediately, leaving in the bags can significantly reduce float time.
Both heat and cold affect the float time and lifespan of a balloon. We accept no responsibility for balloons which are affected by temperature. We will always endeavour to place balloons in a position where they will not be affected; it is your responsibility to check your venue for this to see if your decorations may be affected.
We accept no responsibility for any decorations which may burst or deflate due to being moved or interfered with by anyone after we have completed set up and left the venue.
Subject to below, all balloons supplied on “date of event” are intended to last for that event unless otherwise agreed and clearly stated on your order details.
Foil balloons filled with helium will normally float for about 7 days. However, in cold temperatures, the helium may cause the balloon to appear deflated but after re-entering into a warmer climate the helium expands, and the balloon will be inflated once again.
Latex balloons with helium will only float for an average time of 12 – 14 hours after inflation. If you wish for extended float time for latex balloons, please state this at the time of booking. The hi-float gel will need to be added to each individual balloon at an additional cost.
We use water / heavy weights to weigh down our balloon displays. The weights are secure but may cause damage if not handled correctly, we accept no liability for any damaged caused.
From time to time certain balloons and accessories may become obsolete, which is out of our control; however, we will do our best to select replacement products to reflect the original design specifications as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.
Changes to your balloon order
- To change your order – we need at least 48 hours’ notice, and this may incur additional charges.
- To postpone your order – we need at least 48 hours’ notice, we can do this free of charge within 12 months of the original event date.
- To cancel your order – If you no longer require your order, the payment terms stated above apply and the below terms are applicable:
- More than 48 hours’ notice – Refunds are at our discretion dependant on work carried out to date and retention of your booking fee.
- Less than 48 hours – Refunds are not possible as we will have assembled your balloon display.
Comments and Complaints
Complaints are extremely rare so most require further investigation and a refund may not be possible. Balloons are perishable goods; Quality Cake Company cannot return unwanted balloons. In the unlikely event of a product defect, the customer must inform Quality Cake Company within 24 hours from receipt of the balloon(s) for us to investigate further.