Terms and Conditions

View our Privacy & Cookie Policy

Design

Whilst we are happy to take inspiration from designs you have seen online please note we cannot guarantee a
cake to be identical to other images. Colours and sizes can impact the design of a cake so Quality Cake Company may need to add their own design and flair where necessary to ensure the cake looks as amazing as possible. We also try to ensure every cake we create is unique.

Delivery

If you would like your cake delivered and set up at your event this can be arranged. There is a standard charge
of £15.00 for delivery and setup within up to 7 miles of  B78 3RF (Fazeley), which covers some of Atherstone, Nuneaton, Sutton Coldfield and Lichfield. Please note delivery is subject to the availability of our staff and the time of day.

Payment

Full payment is required up front for standard celebration cakes.

For wedding cakes, we require £100 deposit to secure your date, with the final balance being paid at least two
weeks prior to the wedding day.

If you have a cake tasting consultation, we require a £10 fee, which will be refunded from the cost of your cake
when you order.

Stand Hire

If you hire a stand from Quality Cake Company we require a £50 cash deposit, which will be fully refunded once returned, providing it is undamaged. Stand hire is £10 per week.

Once the cake leaves the shop

Quality Cake Company ask that you check it in store and sign to say the cake meets the specifications detailed
in your order form. We always ensure that our cakes, together with the decorations, are secure and ready for
transportation. Once a cake has been received, we cannot be responsible for any damages that may occur
during transit or afterwards.

Cake no longer required

If you change your mind or something happens that you didn’t expect, then the below charges will apply:
For occasion cakes and cupcakes we require 1-week notice to guarantee a full refund. Any less than this, the
total cost will be retained.

For wedding cakes and wedding cupcakes we require 4 weeks notice to guarantee a full refund of your deposit or balance paid to date. Less than 4 weeks the total of your deposit will be retained but any additional payments
that have been made will be refunded.

Allergies and food intolerance

We are happy to accommodate specific requests with regards to the ingredients of our cakes, such as
substituting butter or excluding egg. However, we cannot guarantee our cakes to be 100% safe for food allergies.

Non-edible parts

In order to construct cakes to a high standard, we sometimes have to add non-edible items – usually in the form
of plastic supports in tiered cakes, wire to hold items place and pins to hold the ribbon in place.

Terms of Sale – Ebay

All our edible items will only be exchanged or refunded if the packaging is intact.
Boards and boxes, unfortunately, cannot be refunded so we do ask that the correct sizes are ordered.
All other items have a thirty-day return policy, unfortunately, we do not pay postage for returns.

Quality Cake Company, 28 – 30 Atherstone Street, Fazeley, Staffordshire B78 3RF | 01827 281 069 |info@qualitycakecompany.com