If you change your mind or something happens that you didn’t expect, then the below charges will apply:
For occasion cakes and cupcakes we require two weeks’ notice to guarantee a full refund. Any less than this, the total cost will be retained.
For wedding cakes and wedding cupcakes, we require six weeks’ notice to guarantee a full refund of your deposit and balance paid to date. Less than six weeks the total of your deposit will be retained but any additional payments that have been made will be refunded.
Whilst we are happy to take inspiration from designs you have seen online please note we cannot guarantee a cake to be identical to other images. Colours and sizes can impact on the design of a cake so Quality Cake Company may need to add their own design and flair where necessary to ensure the cake looks as amazing as possible. We also try to ensure every cake we create is unique.
Full payment is required upfront for all cakes.
For celebration cakes, we can take a 50% deposit to secure your booking, with the balance due two weeks before your collection date.
For wedding cakes, we require a minimum of £100 deposit to secure your date, with the full balance being paid four weeks before the wedding day.
Once the cake leaves the shop
Quality Cake Company ask that you check your cake in store and sign to say the cake meets the specifications detailed on this order form. We always ensure that our cakes, together with the decorations, are secure and ready for transportation. Once a cake has been received, we cannot be responsible for any damages that may occur during transit or afterwards.
Allergies and food intolerance
We are happy to accommodate specific requests with regards to the ingredients of our cakes, such as substituting butter or excluding egg or gluten. However, we cannot guarantee our cakes to be 100% safe for food allergies.
In order to construct cakes to a high standard we sometimes have to add non edible items – usually in the form of plastic dowels in tiered cakes, wire / cocktail sticks to hold items place and pins to hold the ribbon in place.
If you would like your cake delivered and set up at your venue this can be arranged. There is a standard charge of £15.00 for delivery and setup within North Birmingham, Tamworth, Fazeley, Sutton Coldfield, Atherstone and Lichfield (approx 7 mile radius of the shop). Outside of this area delivery is charged at an additional £2.00 per mile. Please note delivery is subject to the availability of our staff and the time of day.
If you hire a stand from Quality Cake Company we require a £30 cash deposit, which will be fully refunded once returned, providing it is clean and undamaged and returned by the agreed date. Stand hire is £10 per week or £2.50 per day (excluding Sundays).
Terms of Sale – Ebay
All our edible items will only be exchanged or refunded if the packaging is intact.
Boards and boxes, unfortunately, cannot be refunded so we do ask that the correct sizes are ordered.
All other items have a thirty-day return policy, unfortunately, we do not pay postage for returns.