Terms and Conditions
Full payment is required upfront for all cakes.
For celebration cakes, we can take a 50% deposit to secure your booking, with the balance due two weeks before your collection date.
For wedding cakes, we require a minimum of £100 deposit to secure your date, with the full balance being paid six weeks prior to your wedding day.
Whilst we are happy to take inspiration from designs you have seen online, we cannot guarantee a cake to be identical to other images. Colours and sizes can impact on the design of a cake so Quality Cake Company may need to add their own design and flair where necessary to ensure the cake looks as amazing as possible. We also try to ensure every cake we create is unique.
For animals and human figures, we have a cartoon/charicature style for these designs, so please do not expect a true likeness, as this is not always possible.
Allergies and food intolerance
We are happy to accommodate specific requests with regards to the ingredients of our cakes, such as substituting butter or excluding egg or gluten. However, we cannot guarantee our cakes to be 100% safe for food allergies. For more information, please ask a member of staff.
In order to construct cakes to a high standard we sometimes use non-edible items; usually in the form of plastic dowels, wires, cocktail sticks, pins etc to hold items place or for structure and stability.
Once the cake leaves the shop
Quality Cake Company ask that you check your cake in store and sign to say the cake meets the specifications detailed on the order form (or email confirmation). We always ensure that our cakes, together with the decorations, are secure and ready for transportation. Please follow any instructions given to you by members of staff regarding transporting your cake or refer to our cake information leaflet given to you with your order. Once a cake has been received, we cannot be responsible for any damages that may occur during transit or afterwards.
If you are sending someone else to collect your cake(s), please make sure they are aware of what they are signing for i.e. the spelling, design and specifications outlined on your order form or email confirmation. They are also responsible for the transportation of the cake once collected.
If you would like your cake delivered and set up at your venue this can be arranged at an agreed rate. Please note delivery is subject to the availability of our staff and the time of day.
If you hire a stand from Quality Cake Company, we require a cash deposit, which will be refunded once the stand is returned by the agreed date and is clean and undamaged.
Cake no longer required
If you change your mind or something happens that you didn’t expect, then the below charges will apply:
For celebration cakes and cupcakes, we require two weeks’ notice to guarantee a full refund. Any less than this, the total cost will be retained.
For wedding cakes, we require six weeks’ notice to guarantee a full refund of your balance paid to date. Less than six weeks’ notice, £100 will be retained as a cancellation fee, but any additional amount will be refunded.
Please retain your proof of purchase. Returns will be accepted if the item is in the same condition as sold. All our edible items will only be exchanged or refunded if the packaging is intact.
Personalised items such as cake toppers cannot be refunded, as these are made to order. Therefore, please check your order carefully.
Boards and boxes, unfortunately, cannot be refunded due to the risk of cross-contamination, so please check your purchase carefully before leaving the store.
Quality Cake Company, 28 – 30 Atherstone Street, Fazeley, Staffordshire B78 3RF | 01827 281 069 |firstname.lastname@example.org