Cake Collection Guide

If you need to change the time and date of your cake collection, please let us know at the earliest opportunity and we will do our best to accommodate where possible.

Please note, we are not responsible for missed collections.

Most car seats are sloped, making them unsuitable for transporting cakes. The passenger footwell can sometimes be an option, but many of our cakes come in tall boxes that simply won’t fit.

We recommend transporting your cake flat in the boot of your car. This is usually the safest and most practical place, providing a level surface and plenty of room for larger cake boxes.

Please clear enough space in your boot before collecting your cake and, if possible, bring a non-slip mat to help prevent the box from sliding during your journey.

Drive carefully, avoiding sudden braking, sharp turns and rapid acceleration to help keep your cake safe.

Cakes are delicate creations, often held together with buttercream, icing and sugar, so please treat your cake as carefully as you would a fragile glass vase.

When transporting your cake, drive smoothly and carefully. Avoid sudden braking, sharp corners and rapid acceleration, as these can cause your cake to move, become damaged or even collapse.

Please remember that once your cake has been collected and leaves our premises, responsibility for its safe transportation, handling and storage passes to you.

Buttercream is sensitive to heat and can soften or melt in warm temperatures, so please do not leave your cake in the car.

Once you have collected your cake, we recommend travelling directly home or to your venue and storing it in a cool place, away from direct sunlight and heat sources.

Your cake does not need to be refrigerated. Refrigeration can affect the texture of the sponge, making it firmer and drier. When removed from the fridge, condensation can also form on the icing, causing colours to run or decorations to soften or dissolve.

For the best taste, texture and appearance, we recommend keeping your cake in a cool, dry environment until it is ready to be enjoyed.

Some cakes contain non-edible components to provide structure, stability and support. These may include food-safe dowels, cocktail sticks, lollipop sticks, polystyrene cake dummies or other internal supports.

Please carefully check your cake and remove all non-edible components before cutting, serving or consuming.

First, remember you’re cutting a cake, not a pizza; our portions are based on rectangular pieces. Round cakes are cut the same as square cakes.

Make a cut completely across the cake about 1 inch wide. Now lay that section flat on a cutting board and slice it into equal portions. And repeat!

Our cakes will stay fresh for approximately 4–5 days when stored correctly and left uncut.

Once you’ve cut into your delicious cake, the exposed sponge can begin to dry out. To keep it fresh for as long as possible, we recommend storing any leftover cake in an airtight container or wrapping it securely in cling film.

Keep your cake in a cool, dry place, away from direct sunlight and heat sources, to maintain its freshness and flavour.

If you have any leftovers, your cake can be frozen to enjoy at a later date!

We recommend cutting your cake into individual portions and wrapping each slice tightly in cling film before placing it in an airtight container or freezer bag.

When you’re ready to enjoy it, allow the cake to defrost fully while still wrapped, ideally overnight in the fridge, then bring it to room temperature before eating.

For the best taste and texture, we recommend enjoying your frozen cake within two months.

We’d love to hear how the cake was received at your celebration, did it have a wow factor? Did it taste delicious?

Please tag us in your social media pictures and take a moment to review us on Facebook or Google.